GAIL team is now pleased to inform you that, following digital initiatives of GAIL are Operational and live w.e.f 03-04-2023:

‘SARATHI’ – GAIL’s Shared Service Center for Vendor Invoice Management (VIM) for automation, digitization & centralization of Accounts Payable process.

‘SPARSH’ – A Vendor or Supplier Portal for ingestion of digitally signed PDF copy of invoices, credit notes & retention release request by Vendors into VIM System.

The following documents are available at Vendor Invoice Management System for your reference:

1. A brief document about implementation of vendor invoice management system.
2. SPARSH Portal User Manual
3. SPARSH FAQs Document
4. Presentation containing information about various tab and buttons available of the portal.

Further, for quick understanding and utilization of ‘SPARSH’, several short and simple training videos are also hosted under ‘Help & Support’ tab of Portal.

‘ASK-ASHA’ – A Self Service BOT for vendor query resolution in respect of following is also operational:

• status of Invoice Payment and
• features and usages of SPARSH.

‘ASHA’ is embedded in the Welcome page of SPARSH Portal. A Demo video indicating full functionality of ‘ASHA’ is also hosted under ‘Help & Support’ tab of SPARSH Portal.

VIM Helpdesk: GAIL is also pleased to introduce our new VIM helpdesk, which has been established to provide you with a dedicated support system for any issues or queries related to above mentioned initiative. To access the VIM helpdesk, simply contact us through the designated email address viz. VIMHD@gail.co.in or phone number 0120-4446060. Our team will respond promptly to your queries and works with you to ensure that any issues are resolved in a timely and satisfactory manner. VIM helpdesk is operational for resolving the query during normal working hours except Saturdays, Sundays & GAIL’s declared holidays.

GAIL believe that, with the introduction of above initiative ‘SARATHI’, ‘SPARSH’, ‘ASHA’ & ‘Vendor Helpdesk’ greatly enhance our relationship and help us to provide our valued vendors with the highest level of service, support and satisfaction.